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Overview

Frontline Training in SkillsDB is designed for organizations where structured, role-based training is central to operations — industries like manufacturing, healthcare, retail, logistics, and construction, where compliance, safety, and skills qualification are ongoing requirements. Rather than managing training records in spreadsheets or disconnected systems, SkillsDB gives admins a single platform to build a training library, review and approve training requests from employees, track who has completed what training and when, and measure how effectively your expert trainers are responding to requests. The Frontline Training workflow in SkillsDB involves four interconnected capabilities: the Training Library, Training Suggestions, Team Training views, and Trainer Metrics. Admins configure the library and approve training; managers monitor team progress; and employees request and complete training through their own profile.

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Prerequisites

Before you begin configuring frontline training, ensure you have:

• Permission level: Administrator role in SkillsDB
• Feature enabled: Training Library enabled for your organization
• Setup requirement: At least one career and skill set created in SkillsDB (so training can be linked to roles)
• Access required: Library > Training, Settings > Training, and sidebar access to Training Approvals

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Configuring Training Library Settings

Before building out your training library, configure the metadata attributes that classify your training resources. These settings control the dropdown options available when creating or editing training entries. Navigate to Settings > Training to access Training Library Settings. The following attributes can be configured: To manage any attribute:

1. Navigate to Settings > Training.
2. Locate the attribute you want to configure (for example, Training Providers).
3. Select Manage.
4. In the drawer that opens, add, edit, or remove values as needed.
5. Close the drawer when complete. Changes are saved automatically.

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Building the Training Library

The Training Library is the central catalog of training resources available to your organization. Admins create and manage library entries; employees can view and browse the library. To access the Training Library, select Library from the left sidebar, then select Training.

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Adding a new training resource

1. Navigate to Library > Training.
2. Select + New in the top right.
3. In the training form, complete Step 1:

4. Select Next to continue to Step 2 (optional metadata):

5. Select Submit to create the training resource.

The new resource appears in the Training Library and becomes immediately available to employees for discovery and request.

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Editing or removing a training resource

Administrators can edit any existing training resource from the Training Library. Select a resource to open its detail view, then select Edit to modify any field. Changes apply immediately across the platform.

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Reviewing and Approving Training Suggestions

Employees can suggest training resources through SkillsDB. These suggestions appear in the Training Suggestions queue for admin review. Admins can approve a suggestion to add it to the Training Library, update its details before approving, or reject it with a reason. Administrators can access the Training Suggestions queue by selecting Training Approvals from the left sidebar. Each suggestion displays:

• Submission date — shown as “TODAY”, “YESTERDAY”, or “X DAYS AGO” next to the training title
• Status badge — Pending (yellow), Approved (green), or Rejected (red)
• Review button — opens the full suggestion detail for admin action

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Filtering suggestions by status

The Training Suggestions page displays all suggestions by default. Use the filter tabs at the top of the page to narrow by status:

• All — shows every suggestion regardless of status
• Pending — shows only suggestions awaiting review
• Approved — shows suggestions already added to the library
• Rejected — shows suggestions that were declined

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Reviewing a training suggestion

1. Navigate to Training Approvals from the left sidebar.
2. Locate the suggestion you want to review.
3. Select Review. The Review Training Suggestion dialog opens.
4. In Step 1, review or update the core details: Title, Provider, Category, Description, Cost, Duration, and URL.
5. Select Next to proceed to Step 2: Course Level, Training Format, Target Audience, and Labels.
6. Review the submission details shown below the dialog header, including the name of the person who submitted the suggestion and its current status.

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Approving a training suggestion

To approve and add the training to the library:

1. Open the Review dialog and complete any edits across both steps.
2. In Step 2, select Save & Approve.

When you approve a suggestion, the training resource is created in the Training Library with the details shown in the review form. The suggestion status updates to Approved and the submitter’s suggestion is marked accordingly.

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Saving without approving

To save your edits to a pending suggestion without approving it:

1. Open the Review dialog and complete your edits.
2. In Step 2, select Save.

The suggestion remains in Pending status. You can return to approve or reject it later.

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Rejecting a training suggestion

To reject a suggestion:

1. Open the Review dialog.
2. In Step 2, select Reject.
3. Enter a reason for the rejection in the text area provided.
4. Select Reject Training.

The suggestion status updates to Rejected and the reason is recorded. Rejected suggestions cannot be re-opened, but the submitter may create a new suggestion.

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Tracking Team Training Activity

Managers and administrators can monitor team training progress from two views: All Activity and Training Matrix. Both views are accessed from Training in the left sidebar under the Team section.

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All Activity view

The All Activity view shows a record of training events across your team. You can scope the view to Direct Reports (people who report to you) or My Org (your broader reporting structure). To access All Activity:

1. Select Training from the left sidebar.
2. The page opens in All Activity view by default. If not, select All Activity from the view dropdown in the breadcrumb.

To switch between Direct Reports and My Org, select the corresponding tab in the breadcrumb navigation. To export the training activity data, select Export in the top right. SkillsDB downloads an Excel file named All_Training_Activity_[date].xlsx.

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Training Matrix view

The Training Matrix view displays a skills-based grid showing which team members have completed training for specific role requirements, along with training dates. This view is particularly useful for compliance verification and identifying training gaps across your team. To access the Training Matrix:

1. Select Training from the left sidebar.
2. In the breadcrumb view dropdown, select Training Matrix.

The Training Matrix can be scoped to Direct Reports, My Org, or All using the tab options in the breadcrumb navigation.

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Filtering the Training Matrix

Use the filters at the top of the Training Matrix page to focus on specific segments: To export the Training Matrix, select Excel in the top right. SkillsDB downloads an Excel file named Training_Matrix_[date].xlsx. The export includes all visible columns and reflects the current filter state.

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Monitoring Trainer Performance with Trainer Metrics

The Trainer Metrics dashboard gives admins and managers visibility into how effectively your designated expert trainers are handling training approval requests. Trainers with the Expert flag for a skill are responsible for approving training requests for that skill. Trainer Metrics tracks their responsiveness and throughput. Managers access Trainer Metrics by navigating to People > Trainer Metrics in the left sidebar. Administrators access organization-wide Trainer Metrics from the admin People section.

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Trainer Metrics view types

Trainer Metrics can be viewed from four perspectives, selectable via the filter tabs at the top of the page: Select any view tab to switch the display. The table updates automatically to reflect the selected perspective.

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Understanding Trainer Metrics columns

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Filtering Trainer Metrics

Each view type supports an additional filter to narrow results by name. For example, in the By Expert view, a Person filter appears; in the By Skill view, a Skill filter appears. Use this filter to isolate one or more specific entries for closer analysis. To apply a name filter:

1. Select the filter label in the filter bar (for example, Person).
2. Choose one or more names from the list.
3. The table updates to show only the selected entries.

To clear the filter, close the filter or deselect all items.

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Common Questions

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