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Quick Summary: The Billing page is where a Global Admin manages your SkillsDB subscription — your current plan and usage, the plans you can move to, your payment method and invoices, and cancellation. Plan changes are completed through secure checkout, and your new plan activates as soon as payment is confirmed.

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Overview

The Billing page gives administrators self-service control of your SkillsDB subscription. From one page you can see the plan you are on, how your usage compares to your plan’s limits, and the plans you can switch to — and you can start a trial, change plans, update your card, download invoices, and cancel, all without contacting SkillsDB. Billing is for Global Admins. Changing a plan or payment method is a workspace-wide action, so it is limited to the Global Admin role. Managers and employees do not see the Billing page. Plan changes run through secure, hosted checkout. When you subscribe or upgrade, SkillsDB sends you to a checkout page to confirm payment, then returns you to the Billing page and activates your new plan as soon as the payment is confirmed. Your payment details are handled by the payment processor, not stored in SkillsDB. The specific plans, prices, and limits you see are set by SkillsDB’s pricing catalog, so your Billing page always reflects current pricing. Your organization’s plan, seat count, and limits determine what you can do in SkillsDB — for example, how many skills, careers, and users your workspace supports.
Note: The Billing page is available to Global Admins when self-serve billing is enabled for your workspace. If you do not see a Billing entry in the workspace menu or a Billing & Plan category in Settings, self-serve billing is not enabled for your organization, and SkillsDB manages your plan for you. Enterprise agreements are managed by SkillsDB rather than on this page.

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Prerequisites

Before you manage billing, you need:
  • Permission level: Global Admin
  • Access requirement: Self-serve billing enabled for your workspace
  • Navigation: Open the workspace menu and select Billing, or open Settings > Billing & Plan and select Open

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What the Billing Page Shows

The Billing page is organized into sections, from your current plan down to cancellation. In the Plans grid, switching the toggle to Annual shows the annual price and how much annual billing saves compared to paying monthly. Each plan card shows its price and features and carries the action appropriate to your current plan.

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Changing Your Plan

You change plans from the Plans grid or the Current plan section. The action on each plan card depends on where it sits relative to your current plan — for example Subscribe, Upgrade, Switch, or Downgrade.
1

Choose a plan

In the Plans grid, choose Monthly or Annual billing, then select the action on the plan you want — for example Upgrade or Subscribe.
2

Confirm payment in checkout

SkillsDB opens a secure checkout page. Enter or confirm your payment details and complete the purchase.
3

Return to SkillsDB

After checkout, SkillsDB returns you to the Billing page and activates your new plan as soon as the payment is confirmed. Your usage limits update to match the new plan.
To manage your card, invoices, or billing details, use Manage billing, which opens the payment processor’s secure billing portal. Some plans also let you Configure add-ons. Plans that are sold through a sales conversation show Talk to Sales instead of an immediate purchase action.

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Trials

When trials are available for your workspace, a free workspace can start a trial of a paid plan directly from the Billing page — the Current plan section offers a Start trial action and asks you to confirm before it begins. While a trial is running, a banner at the top of SkillsDB counts down the time left, and the trial length depends on your organization’s configured trial period. As the trial nears its end, the banner escalates — showing the days left, a halfway mark, the last day, and finally the hours left — and offers Upgrade so you can subscribe before the trial ends. Only billing administrators see the trial banner.
Tip: Subscribe before your trial ends to keep access to the paid plan’s features and limits without interruption. You can start the upgrade from the trial banner or from the Billing page.

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Canceling Your Subscription

Use the Cancel subscription section of the Billing page to end your subscription. SkillsDB guides you through the cancellation and confirms what happens to your access. If you ever need help with a cancellation or a billing dispute, contact SkillsDB Support.

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Common Questions

Only Global Admins, and only when self-serve billing is enabled for your workspace. Managers and employees do not see the Billing page or the Billing entry in the workspace menu.
As soon as your payment is confirmed. After you complete checkout, SkillsDB returns you to the Billing page, confirms the payment, and activates the new plan — your usage limits update to match it.
From SkillsDB’s pricing catalog, which is the source of truth for what is sold. Your Billing page reflects current plans, prices, and limits automatically.
Enterprise plans are managed by SkillsDB rather than through self-serve checkout. If your workspace is billed under an Enterprise agreement, the Billing page shows your current plan and directs you to your account contact for changes.
Select Manage billing on the Billing page. This opens the payment processor’s secure billing portal, where you can update your payment method, view and download invoices, and manage billing details.

Organization Settings

The Billing & Plan category and the rest of your workspace settings.

Company Activity Log

Billing changes are recorded in your workspace’s audit trail.

Viewing Your Team

Managing the people who count toward your plan’s user limit.

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Need More Help?

If you need additional assistance: