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Overview

The Inbox consolidates every actionable item in SkillsDB into a single, filterable list. Instead of checking multiple pages for pending assessments, outstanding approvals, or new requests, you open the Inbox and see everything that requires your attention. What appears in your Inbox depends on your role. Employees see their own assessments and survey invitations. Managers also see team assessments and certification or training approvals. Administrators see all of the above plus skill requests, certification requests, and training suggestions submitted by others across the organization. The Inbox is accessible from the left sidebar and displays a badge count showing the total number of unresolved items. This count updates automatically as items are completed, approved, or archived.

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Inbox Categories

Items in the Inbox are grouped into categories. Select a category from the type filter to narrow the list, or select All Types to see everything together. A category appears only if you have items of that type, so the set you see depends on your role.

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Notices

Notices include items that require you to take action — typically completing an assessment or responding to a survey.

• Self Assessment — An assessment assigned to you for self-evaluation. Action: Start (new) or Continue (in progress).
• Manager Assessment — An assessment assigned to you as a manager to evaluate your team. Shows the number of employees assigned (e.g., “16 employees assigned”). Action: Start or Continue.
• Survey — A survey you have been targeted with. Action: Start or Continue.

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Verifications

Verifications appear when a team member submits a record that requires your review.

• Certification Verification — A team member submitted a certification for review. Action: Review (opens the certification detail to approve or reject).
• Training Verification — A team member submitted a training completion record. Action: Review.
• Journey Approval — A journey step assigned to you requires your approval. Action: Review.

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Requests

Requests are submitted by employees or managers and require administrator action.

• Skill Request — An employee requested to add a skill to their profile or to the organization’s library. Action: Review (approve, reject, or edit).
• Certification Request — A request for a certification to be added. Action: Review.
• Training Suggestion — A training resource suggestion submitted for review. Action: Review.

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Rejections

Rejections collect the terminal outcomes of the review process in one place, so a decision does not get lost in the main feed.

• Rejected — A pending request or approval that a reviewer declined.
• Cancelled — An approval that was granted and later revoked.

Employees also see their own rejection notifications here, such as Training Rejected and Training Cancelled.

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Item Statuses

Each Inbox item displays a status badge indicating where it stands: Statuses vary by category. Notices (assessments, surveys) use lifecycle statuses; approvals and requests use review statuses. Notices Verifications, Requests, and Rejections Items with a Past due status display a red warning icon next to the due date.

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Filtering the Inbox

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Pending, Archived, and All

The view dropdown in the breadcrumb bar lets you switch between three views:

• Pending — Shows only unarchived, active items. This is the default view and displays a count (e.g., “Pending (11)”).
• Archived — Shows only items you have previously archived.
• All — Shows both active and archived items together.

Archiving removes an item from your default Inbox view without deleting it. You can always find archived items by switching to the Archived view.

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Filter Controls

Select the Filter button to narrow your Inbox by:

• Status — Filter by item status (To Do, Past Due, Awaiting Approval, etc.)
• Person — Filter by employee name
• Due Date — Filter by date range (Today, This Week, This Month, or a custom range)
• Type — Select or deselect specific item types

Filters are reflected in the URL, so you can bookmark a filtered view or save it as a favorite using the Save View button.

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Taking Action on Inbox Items

The Action column on each row provides a button to act on the item: After you complete an action, the item’s status updates automatically and it moves out of the active Inbox view.

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Inbox Badge Count

The sidebar badge next to Inbox shows the total count of items requiring attention. This count is the sum of:

• Incomplete self assessments and manager assessments
• Pending certification and training approvals (managers and admins)
• Outstanding skill requests, certification requests, and training suggestions (admins)
• Incomplete survey invitations

The badge updates in real time as items are completed, approved, or archived.

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Common Questions

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Related Articles

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