> ## Documentation Index
> Fetch the complete documentation index at: https://help.skillsdb.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Sign in & SSO
> Learn how to sign in to SkillsDB using email and password or Single Sign-On (SSO), reset your password, and troubleshoot common sign-in issues.
**Quick Summary:** SkillsDB supports two sign-in methods — email/password, and Single Sign-On (SSO). Which method is available to you depends on how your organization has configured SkillsDB.
# Overview
SkillsDB is a web-based application accessed through your browser at [app.skillsdb.com](https://app.skillsdb.com). To use SkillsDB, you must sign in with a verified account.
There are two ways to sign in:
* **Email and password** — You sign in with the email address and password associated with your SkillsDB account.
* **Single Sign-On (SSO)** — You sign in using your organization's existing identity provider (such as Okta, Microsoft Azure AD, or Google Workspace). SSO allows you to access SkillsDB with the same credentials you use for other company tools, without a separate SkillsDB password.
The sign-in method available to you is determined by your organization's configuration. If you are unsure which method to use, contact your administrator.
SkillsDB accounts are created by administrators. You cannot create your own SkillsDB account — you will receive an invitation from your administrator when your account is ready.
***
## Prerequisites
Before you can sign in, you need:
* **An active SkillsDB account**: Created and activated by your organization's administrator
* **Your sign-in credentials**: Either your SkillsDB email and password, or access to your organization's SSO provider
* **A supported web browser**: A modern browser such as Chrome, Firefox, Safari, or Edge with cookies enabled
***
## Signing In with Email and Password
Email and password sign-in is available when your organization uses SkillsDB's built-in authentication. If your organization uses SSO, see Signing In with SSO below.
1. Navigate to [app.skillsdb.com](https://app.skillsdb.com) — you will be directed to the sign-in page automatically
2. Enter your **Email** address in the email field
3. Enter your **Password** in the password field
* Select the eye icon to toggle password visibility if needed
4. Select **Sign in**
When sign-in is successful, SkillsDB redirects you to your home page. Your session remains active for 24 hours, after which you will need to sign in again.
**Important:** If you see the message "Your account has been deactivated. Please contact your administrator," your account has been disabled. Contact your SkillsDB administrator to restore access.
***
## Resetting Your Password
If you have forgotten your password, you can request a reset link by email. The reset link is valid for a single use only.
**Step 1: Request a reset link**
1. Navigate to the sign-in page at [app.skillsdb.com](https://app.skillsdb.com)
2. Select **Forgot Password?** below the **Sign in** button
3. Enter the **Email** address associated with your SkillsDB account
4. Select **Send Reset Link**
If your email address is recognized, SkillsDB sends a password reset link to your inbox. You are then redirected to the sign-in page.
**Note:** Check your spam or junk folder if the reset email does not arrive within a few minutes.
**Step 2: Set a new password**
1. Open the password reset email in your inbox
2. Select the reset link in the email — the link opens the **Reset Password** page
3. Enter your new password in the **Password** field
4. Enter the same password again in the **Confirm Password** field
5. Select **Reset Password**
When your password is reset successfully, you are signed in automatically and redirected to your home page.
**Password requirements**
Your new password must meet the following requirements:
| Requirement | Detail | |
| ----------------- | -------------------------------------------------------- | ------ |
| Minimum length | 8 characters | |
| Uppercase letters | At least one (A–Z) | |
| Lowercase letters | At least one (a–z) | |
| Numbers | At least one (0–9) | |
| Symbols | At least two from: \`! @ # \$ % ^ & \* ( ) , . ? " : { } | \< >\` |
**Important:** SkillsDB checks new passwords against a database of known compromised passwords. If your chosen password has appeared in a public data breach, you will be prompted to choose a different one.
***
## Signing In with SSO
Single Sign-On (SSO) allows you to sign in to SkillsDB using your organization's existing credentials — the same username and password you use for tools like email, Okta, or Microsoft 365. SSO must be configured by your organization's administrator before you can use it.
**For administrators:** Configuring SSO or SCIM for your organization is done in **Settings > SSO & SCIM**. See [Identity & Provisioning](/identity-and-provisioning/overview) for setup, group mapping, and provisioning options.
SkillsDB supports SSO via the SAML 2.0 standard and is compatible with identity providers including:
* **Okta**
* **Microsoft Azure AD (Microsoft Entra ID)**
* **Google Workspace**
* Any other SAML 2.0-compliant identity provider
**SSO sign-in flow**
When your organization has SSO enabled, the sign-in experience works as follows:
1. Navigate to [app.skillsdb.com](https://app.skillsdb.com)
2. You are redirected to your organization's identity provider (for example, an Okta or Microsoft login page)
3. Enter your organization credentials and complete any required authentication steps your provider requires
4. Your identity provider confirms your identity and redirects you back to SkillsDB
5. SkillsDB signs you in automatically — the **Authenticating** screen appears briefly while your session is established
You do not need a separate SkillsDB password when SSO is enabled. Your access to SkillsDB is controlled entirely by your organization's identity provider.
**Note:** If you have questions about your SSO credentials or encounter login issues with your identity provider, contact your IT or HR team — they manage the identity provider, not SkillsDB.
***
## Your Session and Signing Out
**Session duration**
A SkillsDB session lasts for 24 hours by default. After 24 hours of inactivity, your session expires and you will need to sign in again. Your data and settings are never lost when a session expires.
If you navigate to SkillsDB after your session has expired, you will be redirected to the sign-in page. After signing in, you are returned to the page you were trying to access.
**Signing out**
To sign out of SkillsDB, select your profile icon or name in the top-right corner of the screen and select **Sign out**. Signing out immediately ends your session and returns you to the sign-in page.
**Tip:** Sign out of SkillsDB when using a shared or public computer to prevent others from accessing your account.
***
# **Common Questions**
First, verify that Caps Lock is not enabled, as passwords are case-sensitive. If you are confident your password is correct, select **Forgot Password?** on the sign-in page to reset it. If the problem persists after resetting your password, contact your SkillsDB administrator — your account may be inactive or deactivated.
Check your spam or junk folder. The email is sent from a SkillsDB address and may be filtered by some email providers. If the email is not in your spam folder, confirm that you entered the correct email address — the address must exactly match the one associated with your SkillsDB account. If you are still unable to receive the email, contact your administrator to verify your account email address.
Password reset links are valid for a single use only. If you clicked the link and received an error such as "The link you have used is expired or already used," the link has either already been used or has expired. Return to the sign-in page and select **Forgot Password?** to request a new link.
This typically means your organization has not enabled SSO for your account, or you are accessing SkillsDB from a URL that does not automatically route through your organization's SSO provider. Contact your SkillsDB administrator to confirm that SSO is configured for your account.
If your organization has configured SkillsDB to require SSO, email and password sign-in is not available. The available sign-in method is determined by your administrator. Contact your administrator if you need to change your sign-in method.
Two-factor authentication is not currently available in SkillsDB. If your organization uses SSO, multi-factor authentication may be enforced by your identity provider (such as Okta or Azure AD) as part of that sign-in flow. Contact your IT team for details.
Your SkillsDB session is tied to your browser and device. Signing in on a second device starts a new session. Signing out on one device does not end your session on other devices.
A deactivated account means an administrator has disabled your access to SkillsDB. Contact your SkillsDB administrator to request reactivation.
***
# Troubleshooting
**Problem: "No account found with this email" error on sign-in**
**Solution:** Confirm that you are entering the exact email address associated with your SkillsDB account. If you are unsure which email address is on file, contact your administrator.
**Problem: "The password you entered is incorrect" error**
**Solution:** Check that Caps Lock is off, then try again. If you continue to receive this error, select **Forgot Password?** to reset your password. Note that password reset links are for single use — if a link has already been used, request a new one.
**Problem: "There was an error while logging in via SSO" error**
**Solution:** This error indicates a problem with the SSO token returned by your identity provider. Try the following steps:
1. Close and reopen your browser
2. Navigate back to [app.skillsdb.com](https://app.skillsdb.com) and attempt to sign in again
3. Clear your browser cache and cookies, then try again
If the error persists, contact SkillsDB support at [support@skillsdb.com](mailto:support@skillsdb.com) and include any error details shown on screen. Also notify your IT team, as the issue may be with your identity provider's configuration.
**Problem: The sign-in page keeps redirecting or shows a loading screen**
**Solution:** This may be caused by cookies being blocked in your browser. Verify that cookies are enabled for [app.skillsdb.com](https://app.skillsdb.com). If you are using a browser extension that blocks cookies or JavaScript, try disabling it temporarily or using a private/incognito window.
***
# Related Articles
Understand and manage your skills data after signing in
Complete skill self-assessments assigned by your manager
Definitions for key SkillsDB terms including SSO, session, and authentication
For administrators — configure SSO and SCIM, manage groups, and review provisioning events
***
# Need Help?
If you run into any issues or have questions, reach out to your organization's SkillsDB administrator or contact [SkillsDB Support](https://www.skillsdb.com/support).